When we know that with our word or deed we can anger a person, or we understand that the person we are communicating with is quite hot-tempered in himself, we often prefer to simply remain silent so as not to provoke a conflict. But what if I told you that most likely you just don’t know that there’s nothing wrong with letting another person get angry? And moreover, there are many ways to behave competently in such a situation, many ways to benefit yourself. The first thing you need to do is stop allowing other people’s words to influence you. During the conversation, a person begins to get angry, possibly insult you, you cannot stand it, raise your tone of voice to his tone, and begin to insult him in response. Common situation? This behavior is completely wrong. Having seen that a person has begun to get angry, you first need to stop not him, but yourself. Exhale, be silent at this moment, leave the showdown at least until the interlocutor cools down. Also, seeing an angry face opposite you and expressing something to you, it is quite difficult not to label this face as an evil, bad person. This is to put it mildly. But you need to try with all your might not to do this. We all tend to experience negative emotions, but this definitely does not characterize us as individuals and does not reflect our holistic appearance. Express your feelings during a conflict. Yes, it was said above that at the beginning of a conflict it is better to remain silent. But it’s one thing to yell and insult your interlocutor in response, and quite another to say “listen, I’m terribly sorry that you experience such negative emotions, are angry with me, but I would really like to preserve our relationship, our friendship, let’s calmly discuss everything and decide , please.” Don’t be afraid to admit your own mistakes. If you are a participant in a conflict, even one with whom you are angry, there is a high probability that, even if only a little, you also influenced it. Maybe you just couldn’t inform your interlocutor in time about the existing disagreements between you. Use “I-messages”. Not “how can you, you are wrong here, and here you are wrong, and in general in everything and always you are wrong.” And “I worry that there is a misunderstanding between us,” “I feel bad when this happens.” The main task during a conflict is to try to understand each other, put yourself in the other person’s place, and analyze your own feelings. Instead of letting emotions take over.