From the author: Backtracking is a great tool for establishing rapport. It involves providing feedback and/or summarizing information that you provide to your client. The usefulness of this tool is greater the more you adapt to the client, repeating his words, accompanying them with his facial expressions, gestures and intonation (From the works of Marilyn Atkinson). When returning, it is important to constantly monitor the client’s signals and change your own behavior accordingly. The return can serve as a verbatim repeating the last phrase said by the client. What is the return used for: To establish rapport. To develop your own resource state. Use this method when you find yourself confused. To summarize and repeat what has already been said. Return allows you to clearly imagine what and where the conversation is going. To stimulate the continuation of contact when it is interrupted and the client “withdraws into himself.” Examples of reflexive phrases: Let me clarify...Did I understand correctly that...In other words...did I understand correctly? It seems to me that...we agreed that...Isn't that right? Did I miss anything? So, in fact, you are telling me that... isn't it? To be absolutely sure that I understood you correctly.. I would like to go back a few steps... So, while this was done.. .What else needs to be done? So you want... and you have... Let's briefly go over the important topics that we touched on. Shock Absorber Words: You could tell me... Correct me if I'm wrong about this, but... While you were telling me, I suddenly thought that... I wonder if you would tell me... Did you notice that... I wonder how this can lead to positive results..Would you be so kind as to explain to me what this has to do with..?I wonder what…