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From the author: published in the collection: Service of Practical Psychology in the Education System Issue 10 Scientific reports for the city scientific and practical conference. Scientific editors: Doctor of Psychology, Professor A.K. Kolechenko, senior lecturer V.N Novoselov, senior lecturer N.V. Punchenko SPb., SPbAPPO, 2006 pp. 249-242 At this time, the problem of burnout among education specialists is becoming increasingly relevant. The problem of professional burnout is not alien to specialists such as psychologists. Psychologists are the same people as everyone else, and are in the same conditions as other people; they are united with all people by a common fate, through the same social, historical and cultural conditions of existence. How do psychologists see the problem of burnout and their working conditions influencing it? We analyzed the results of a business game on this pressing issue, conducted for 38 psychologists working in public schools, kindergartens in one of the districts and in the PPMS center. This analysis reveals that, in general, the risk factors for burnout mentioned by psychologists relate mainly to three groups of factors: social, interpersonal and intrapersonal risk factors. In this case, social factors can be divided into macrosocial and microsocial. Intrapersonal factors of burnout were the least represented by psychologists. Factors such as working conditions, determined by macrosocial and microsocial factors, were most represented by psychologists. Macrosocial factors, or systemic reasons mentioned by psychologists, such as the characteristics of the state, political instability, low competence, morality and morality of the management system, determine the specific professional and everyday situation of many specialists working in the public sector. The result of the political and legislative situation is that psychologists mention their social insecurity, low wages, lack of material resources necessary to perform the work, the inconsistency of formal requirements with the basics of the profession, lack of prospects, and the threat of wage reduction even lower. All these factors create chronic social stress, a focus on the process of survival, and physical and mental overload associated with additional work. As psychologists joke, vacation is the time when I go to one job. An analysis of factors determined by macrosocial and microsocial reasons reveals that many of them may be the basis for intrapersonal conflict among specialists. Thus, the psychologist cares about protecting the client, and at the same time he himself is not socially protected; There are often cases when a psychologist does not have a separate office for confidential consultations, but he himself teaches parents that even a child in the family must have his own protected place and his own things for normal development. Also, although the psychologist is required to maintain appropriate documentation determined by the orders of the ministry, no one provides the psychologist (as, for example, teachers with journals) with journals and forms. A psychologist teaches children a harmonious lifestyle, taking care of their own needs, and a healthy lifestyle, but he himself often has in his workplace a lack of conditions for food during the working day, a cold room, and an inconvenient work schedule. The psychologist teaches parents and teachers to trust the child, but he himself has a high proportion of paperwork aimed at super-controlling his activities. (Nervousness and panic at the time of conducting reports and commissions that arise within educational organizations, and involve not only psychologists, but also a significant part of the employees, are also associated with this tendency towards hyper-control and distrust of specialists, with inflated demands on the one hand, and the lack of clear positions for verification - on the other.) Also psychologistsnote that a lot of working time is spent on organizing work, and little on maintenance. Part of this problem is the lack of necessary office equipment, lack of classroom equipment, and the need to constantly adapt to teachers’ work schedules. Psychologists have listed the following risk factors at the microsocial level: authoritarian leadership style, disrespect of colleagues, superiors, bad atmosphere in the team, “nervous” bosses, “screams of the director”, inadequate assessment of activities by the administration, or lack thereof, work under time pressure, forced work, for which the specialist is not ready, lack of cohesion in the team. However, this group of risk factors took less place than the group of macrosocial factors and the working conditions they determine. Psychologists have listed the following as intrapersonal and individual factors of burnout: high level of empathy, high level of anxiety, personal insecurity, emotional instability of a specialist, type of nervous system, difficulty communicating with colleagues, hyper-responsibility, melancholic temperament, hereditary diseases, poor health, troubles in the family, marital status , low family income, too high a level of diligence at work, inability to stand up for oneself, pessimism (attitude towards life), high emotionality, lack of a sense of humor, lack of clear goals. Also, some microsocial risk factors listed by psychologists reveal that psychologists are quite vulnerable, sensitive people, as they react to the indifference of parents, insufficient assessment of their work by the administration, lack of support from colleagues or superiors, incorrect treatment from the administration, etc. .P. “Thin-skinnedness” is probably a specific feature that helps psychologists understand and feel other people. At the same time, for them, this quality often turns out to be a bad side. Psychologists have also identified a group of risk factors related to the specifics of professional activity itself. These are serious problems for clients, an abundance of negative information from the client. Such a factor as changing types of activities and associated overloads can be attributed more likely to working conditions, when a psychologist is required to provide counseling, training, education for children and adults, etc. Frequent switching from one type of activity to another can also lead to to mental overload, since each type of activity requires a certain mood. Psychologists have listed the following factors as protection against burnout: participation in the trade union movement, fighting for one’s rights, insurance, changing jobs, healthy “not giving a damn”, vacation, sick leave, “psychotherapy” on the side - friends, family, hobbies, etc. flexibility in relations with superiors, management training for the administration, a system of educational work that raises the status of a psychologist, clear knowledge of documentation and functional responsibilities, participation in a support group, corporate parties, trips, adequate work and rest, diet and quality of nutrition, various aspects of health improvement including vitaminization, personal growth, participation in personal growth trainings, physical education, sports, art therapy, relaxation, dancing, professional development through education, training, co-consulting, supervision, training of young professionals, as well as self-realization through writing articles and scientific activities. The protective factors listed by psychologists could be divided into factors that directly affect the cause of burnout, and factors that partially compensate for burnout. For example, relaxation helps relieve tension, but it does not directly affect the bad situation in the team, which causes constant tension. Therefore, relaxation classes are only partially compensating for the effects of social stress. Based on the data obtained and their analysis, we suggest that for the prevention of professional!

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