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I'm not a robot

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Privacy - Terms

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I was prompted to write a note by several events that happened to me recently. The first event. A conversation with a colleague when she mentioned that her clients have to pay for missed meetings. I was very surprised then and asked: “Why are you taking money for a service that you didn’t provide?” “Well, it keeps the client on his toes,” she replied, “so that he understands the responsibility for therapy, then I plan my time around this meeting,” etc. My colleague’s reasoning is clear to me: yes, we pay for an office that most psychologists rent, we lose part of our earnings, and to some extent our boundaries and work schedule are violated. I have had cases when clients canceled scheduled sessions several hours in advance, for example , wrote a message at 7 am about the inability to attend the meeting at 11.00 due to poor health. At the same time, I psychologically felt quite comfortable, wished for recovery and waited for the client to make the next appointment. Of course, at the first meeting, like most psychologists, I enter into a contract with the client, where I ask that they notify me if the meeting does not take place, but I have never included a clause about its payment. In general, after this conversation I somehow did not feel entirely comfortable, burdened with worries about which of us was right. The second event. I continued this conversation with another colleague, who supported my position, saying that clients can get sick, get stuck in a traffic jam, and many other situations, and the losses for a psychologist associated with a canceled meeting are too insignificant to take money for a service not provided .And then, just as I had decided on my position on this issue, suddenly a third event occurs. I had a follow-up appointment with a young married couple. Intuitively, I felt that they might not come, their position was too infantile and I thought that they were not ready to give it up, so the day before I called them and asked about a meeting, having received a positive answer, I calmed down and thought that my intuition was letting me down . The day of the meeting and the hour came, I was waiting for them and... a message came about the cancellation of the meeting. Then I again remembered the first conversation with my colleague and thought that it was a shame that I didn’t take an advance from them))) I already mentally began to plan how in the future I will include a clause in the contract about payment for missed meetings. But all this happened against the background of emotional experiences about unfair treatment and infantile behavior of clients. Now I already think that the client has the right to behave this way when he is not ready to change himself, to difficult and lengthy work on his maturation and development. I accepted this situation and the behavior of the clients. Dear colleagues, please share your opinion in the questionnaire. Thank you in advance! Do you charge for a missed meeting? yes, this is provided for in the contract; no, I don’t charge, but not from all clients

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