In the real life of a person, communication and activity as specific forms of social activity appear in unity. Communication as social interaction is one of the basic dimensions of human activity. Within the framework of communication, the general direction and content of the organization’s activities are formed, goals are determined, business processes are built and functional responsibilities are distributed. After all, not a single management decision occurs without communication, without interaction. The manager’s communication style sets the leadership style, influences the formation of organizational culture, and is reflected in the methods of decision-making and delegation of responsibility. In general, the communication system of an organization can be compared to the human nervous system. It manages all processes in the organization, ensures its functioning and development as an integral living organism. The art of business communication is based on the use of psychological factors and the skillful organization of the communication process itself. Knowledge of patterns and mastery of basic types of communication allow a manager to apply his communicative skills with greater efficiency and flexibility in various management situations. Any communication begins with establishing emotional contact. If there is emotional contact, the interlocutors may disagree with each other, argue, even conflict on a meaningful level, but their communication will remain constructive, will not be interrupted, and will bring them satisfaction. The absence or rupture of emotional contact destroys meaningful communication, making it difficult to perceive and understand “any” information transmitted by interlocutors. At such moments, a person, under the influence of anxiety or filled with resentment and anger, may misinterpret the information received. Simply put, if there is no contact, the interlocutors do not hear or understand each other. The exchange of meaningful information is possible only if emotional contact is maintained between the interlocutors. When contact is broken, the interlocutors feel a sense of discomfort and, without realizing it, try to interrupt communication. This creates the ground for conflict and aggressive feelings towards the communication partner. Against the backdrop of negative feelings, the exchange of information becomes difficult or interrupted. Correct completion of emotional contact allows the interlocutor to better remember the information received during the negotiations and create motivation for fulfilling obligations and favorable conditions for the next meeting. By analyzing a person’s emotional state, you can most effectively manage working time within the framework of business communications. People who know how to constantly structure their time are the most scarce and highly paid specialists in any society. It is well known that in different conditions people speak differently, in other words, they play. E. Berne’s communication theory “Transactional Analysis” helps in understanding the games that people play at work and outside of it, the features of their course (process) and what they get from it (result). According to E. Berne’s theory, our “ “I” has three Ego states: “P – parent”, “B – adult” and “D – child”, each of which determines our behavior. In other words, we have three principles - parental, adult and childish, and depending on the predominance of one of these principles, we behave this way. R - “Parent” - this is the Ego-state of our “I” includes social attitudes, norms and stereotypes of our behavior, learned from external sources, mainly from parents and other authority figures. “Parent” (Need) - demands, evaluates (condemns and approves), teaches, guides, patronizes. The "parent" always deals with what "should be", with rules, norms and values. Parents can be different: caring, tender, caring, punishing and punishing. B- “Adult” is the basis of realistic behavior.In this Ego-state, a person acts and makes informed decisions as a result of an objective assessment of the situation. An adult hides feelings and emotions under the guise of rationality and logic. “Adult” (I can) - reasons, analyzes the situation, works with information. An “adult” interacts with “objective reality”, opportunities (what can be done) and threats (risks) of the real situation. An “adult” prefers to communicate from a position of equals. But there can be communication from a position from below - “report to authority” or from a position from above - an explanation to the “Child”. D - “Child” is the emotional-direct beginning in a person. Includes: feelings, emotions, impulses, experiences, curiosity, openness, ingenuity, as well as capriciousness, touchiness. “Child” (I want) - a manifestation of feelings such as helplessness, joy, excitement, fear, etc. The “child” obeys and rebels, plays and creates. Children can be different, obedient, affectionate, capricious, stubborn, disobedient. Ideally, a person should have a balance of all three ego states, which provides him with adaptability in society, flexibility and success in interacting with other people in various spheres of activity: everyday, professional.According to E. Bern's theory, each person at the moment of interaction with another person can only be in one of three Ego states. Depending on what state a person is in at a particular moment of communication, the quality of use of his working (and not only) time depends. The most common type of contact is equal-level complementary (parallel transactions): the interlocutor sends a message characteristic of one of three states to a similar state another. Parallel transactions indicate emotional contact. The type of parent-parent contact (PP) is characteristic of business relationships and at the beginning of negotiations (ritual), and is also characteristic of conversations on abstract topics (rumors, gossip). This type of contact is not productive, since the output does not produce any meaningful result (ideas, resolved issues). One employee to another: “The manager himself doesn’t understand anything, but he’s being clever!” Another: “Yes! As always, pompous and eloquent!” Type of contact: adult – adult (B B). According to this model, professional interaction between two or more parties is built, aimed at obtaining results. The basis of an adult is a responsible professional approach to business, a respectful attitude towards the opinion of another person, a partner, expert position. - “Are you ready to make a report today?” - “Yes, of course!” Type of child-child contact (D D). Such interaction most often occurs at corporate events and is aimed at obtaining pleasure, positive emotions, and enjoyment. This type of contact is not productive. - “Let’s leave work early today!” - “Come on!” At the level of horizontal interaction within the organization and when employees communicate with the external environment, all three types of equal-level contact should be used. Each is appropriate in certain circumstances, and employees must understand when and for what purpose to use them. In business interaction, in addition to equal-level complementary adult-adult (B V), the most productive is the multi-level complementary type of parent-adult contact (R B). This type of interaction is built between a manager and a subordinate, a teacher and a student, a seller and a buyer, etc. - “By being late, you undermine your authority with your colleagues.” - “I understand and will draw the necessary conclusions.” In this type of interaction, the party being in the P (parent) position makes a decision based on the information provided by the interlocutor from the B (adult) professional position. Psychological distance in this type of interaction is most pronounced, which contributes to productivity in interaction in business relationships. In transactions without complementarity,, 2004