Effective communication is a key skill in any field, be it personal or professional. However, dealing with difficult people who tend to cause conflict and misunderstandings can be challenging. Dealing with such people requires a high level of emotional intelligence and communication skills. In this article, we'll look at some tips on how to communicate effectively with difficult people and avoid conflict. Active Listening Active listening is a vital communication skill that involves paying attention to what the other person is saying without interrupting or judging them. When dealing with difficult people, it is very important to actively listen to their problems and opinions. This will help you better understand their point of view and develop empathy towards them. Active listening also helps build a sense of trust and respect, which is critical to building positive relationships. Remain Calm and Poised One of the most difficult aspects of dealing with difficult people is maintaining your composure. It is very important to remain calm and not get emotional or defensive, as this can lead to escalation of the situation and conflicts. Instead, try to remain neutral and focus on finding a solution to the problem. Take a deep breath and think before you speak to avoid saying things you might later regret. Use Positive Language The language you use can have a significant impact on how the other person perceives you and the situation. Therefore, when communicating with difficult people, it is necessary to use positive language. Avoid using negative words or phrases that may trigger a defensive reaction. Instead, try to use positive and constructive language that will help you find common ground and solve the problem. Show empathy Empathy is the ability to understand and share the feelings of another person. When dealing with difficult people, it is important to show empathy for them, even if you disagree with their point of view. Try to put yourself in their shoes and understand their point of view. This will help create a sense of connection and trust, which is essential for effective communication. Focus on the facts When communicating with difficult people, it is important to focus on the facts rather than emotions or opinions. Stick to the facts and don't make assumptions or jump to conclusions. Use data and evidence to support your arguments and do not rely on personal opinions or feelings. Be assertive Being assertive is an important communication skill that involves the ability to stand up for yourself and express your thoughts and feelings confidently and respectfully. When dealing with difficult people, it is important to be assertive but not aggressive. Express your opinions clearly and calmly and avoid using confrontational language or tone. Practice active problem solving Effective communication involves not only listening and speaking, but also problem solving. When dealing with difficult people, it is important to practice active problem solving by defining the problem, exploring possible solutions, and finding a mutually beneficial outcome. Be open to different points of view and ideas and don't insist on your own. In conclusion, dealing with difficult people requires a combination of emotional intelligence and communication skills. By practicing active listening, maintaining calm and composure, using positive language, showing empathy, focusing on facts, being assertive, and practicing active problem solving, you can improve your communication skills and avoid conflict. Remember that effective communication is a two-way process, and both parties must be willing to listen and compromise in order to find a mutually beneficial outcome. Sincerely, Your psychologist, consultant, cognitive behavioral therapist, Yulia Churina